Amicas score of 898 was 58 points higher than the industry average of 840.
Our top priority is to provide outstanding customer satisfaction, and we are very proud to once again receive this award, said Robert A. DiMuccio, president, chairman and CEO of Amica Insurance. When the customer can put a claim behind them quickly, it further establishes the peace of mind that we strive for on a daily basis.
Now in its seventh year, the property claims study measures satisfaction with the property claims experience among insurance customers who filed a claim for damages covered under their homeowners policy. The study examines five factors: settlement, first notice of loss, estimation process, service interaction and repair process.
According to a J.D. Power press release, Research findings in 2014 show that homeowners insurance customers who filed a non-catastrophic claim in the past year more often received a thorough explanation of their coverage when first reporting their loss; were more promptly notified of what damages were covered; and received their settlement nearly four days faster.