To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the nine industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including people, presentation, process, product and price.
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Powers syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence both within their respective industry and across nine industries measured.
Were honored to receive this distinction and be included in this elite group of U.S. companies, said Robert A. DiMuccio, president, chairman and CEO of Amica Insurance. We work hard to earn the trust of our policyholders and to be there when they need us. We appreciate this external confirmation from J.D. Power on behalf of our customers.