Amicas index score of 868 (on a 1,000-point scale) is up 18 points from last year, and it is 73 points higher than the regional average. The study measures customer satisfaction in five key areas: interaction, price, policy offerings, billing and payment and claims.
This acknowledgment is once again a demonstration of the hard work and dedication of all of our employees, said Robert A. DiMuccio, chairman, president and CEO of Amica Insurance. We will strive to continue providing the best customer service possible.
According to a summary of the 2014 study, overall satisfaction with auto insurers is 810, up 16 points from 2013. It is the highest level of customer satisfaction since the study launched in 2000.