Pawtucket – The City of Pawtucket and the Pawtucket School
Department launched a "Connect With Us”
landing page for residents and visitors to easily contact us and stay
up-to-date with the latest information. The site is available on the City and School homepages.
Residents can find links to our websites, phone numbers, social
media, newsletters, calendars, registration for city and safety alerts, event
booklets for the senior center and parks and recreation, online reporting for
sidewalk, street sign and zoning issues, as well as the parent/student portal
for our schools.
Mayor Donald R. Grebien said, “We heard from you, our residents,
businesses and stakeholders, that the City and the Schools needed to make it
easier to find information and sign up for the alerts that you need. This is
just one step in our continuing effort to improve our customer service and
remove barriers. We welcome our residents, business owners and stakeholders to
connect with us.”
“There are incredible things happening in our schools every day
that we want to share with parents and the community,” said Superintendent
Patti DiCenso. “There are also ways in which our working families can keep up
with their child’s grades, events and up-to-date information, like school
closings, from home. The School Department is committed to keeping the lines of
communication open with our families, and we are always looking for input and
ways to improve.”
This summer, the City and School Department officials met with
groups of parents, students, businesses, religious leaders, seniors, community
groups and nonprofits to get their feedback on ways in which the School
Department and the City communicate and engage with them, and gathered their
ideas to improve those systems. Our staff reviewed the data and determined a
course of action, incorporating feedback where possible.
The review also showed a common thread between all groups – that
residents needed a simple way of being able to choose the ways in which they
connect with both the City and the School Department.
After looking at the data, there were some issues that could be
addressed immediately and we have already gotten to work.
At the city level, we have:
Increased our social media presence to
highlight resources within the City and communicate alerts, such as our phone
system being down and extended hours.
Publicized our upcoming street paving list and
sent advanced letters to homes letting them know.
Public Works has replaced and removed signs
across the City. This is a large project that they will continue to work on.
At the school
department level, we have:
Started working on
our website and social media presence, including a Superintendent’s Newsletter,
similar to the Mayor’s Newsletter that was well-received by participants.
Added a parent
liaison who is able to work with parents and communicate in both English and
The focus group session was the result of Pawtucket municipal
leaders taking part in an innovative leadership skills training program called
‘Leadership Matters RI'. The program was developed by The Public
Sector Consortium, a national nonprofit dedicated to the ‘reinvention of public
leadership for the public good in partnership with the Pell Center at Salve
Regina University. The improvement of communication systems and civic
engagement in Pawtucket is the innovations portion of this past year’s
The City of Pawtucket has made it a leadership priority to
improve the one-city approach, and began with the alignment of the human
resources, information technology, and financial systems between the School
Department and the City.